Head of QA at WhereTo

Building and scaling a world-class quality assurance organization for global travel technology

Head of QA | April 2022 - June 2025

Led enterprise-scale QA transformation across 8 specialized Scrum teams, establishing industry-leading quality standards and automation frameworks for a global travel platform serving thousands of corporate clients worldwide.

๐Ÿข 8+ Specialized Scrum Teams Led
๐Ÿ‘ฅ 25+ QA Engineers Managed
๐Ÿ“Š 40+ Business Processes Covered
๐Ÿ› ๏ธ 15+ Enterprise Tools Managed
๐ŸŒ 8 Business Domains Covered
โšก 3 Strategic Frameworks Built

๐Ÿ—๏ธ QA Organizational Architecture

Core Business Domain Teams

โœˆ๏ธ
Flight Integration & Content

Core booking engine quality and content management

  • Flight Integration QA
  • Backend integration and data consistency
  • Content validation and supplier integration
๐Ÿ”
Flight Shopping & UX

Customer-facing flight search and booking experience

  • User interface optimization and conversion
  • Air modifications and seat selection
  • Search performance and accuracy
๐Ÿš‚
Rail & Cars

Ground transportation booking platforms

  • Multi-supplier integration (UK, EMEA, NORAM)
  • Split ticketing and cost optimization
  • Cross-modal transportation testing
๐Ÿจ
Hotels

Accommodation booking and rate management

  • Multi-supplier hotel content and pricing
  • Hotel search enhancements
  • Rate management and modifications
๐Ÿ“ฑ
Mobile

Native iOS and Android applications

  • Cross-platform testing
  • Device compatibility
  • Mobile-specific user experience
โš™๏ธ
Admin

Platform administration and configuration

  • Business rules and approval workflows
  • User management and permissions
  • System configuration testing
๐Ÿ‘ค
Traveller

End-user traveller portal and experience

  • User onboarding and profile management
  • Travel invites and booking flows
  • Traveller portal functionality
๐Ÿ“‹
Arranger

Trip planning and proposal management tools

  • Complex itinerary creation
  • Business travel arrangement workflows
  • Approval and proposal management

Strategic & Specialized Teams

๐ŸŽฏ
Center of Excellence (COE)

Strategic QA leadership and standardization

  • Automation Strategy & Framework Development
  • Quality Standards & Governance
  • AI Implementation Strategy
  • Best Practices & Training
๐Ÿ”—
Integration QA Team

Specialized travel industry integrations

  • GDS Integration (Amadeus, Sabre, Travelport)
  • Supplier Management & Booking Procedures
  • Revenue Management & PNR Operations
  • Enterprise Integration Testing

๐ŸŽฏ Strategic Frameworks & Processes Developed

๐Ÿš€
JET Automation Framework

Next-generation test automation framework with enterprise scalability and maintainability

WebDriverIO Mocha CI/CD Integration Cross-Platform
๐Ÿ“Š
RADAR Framework

Test maturity assessment framework for evaluating and improving QA practices across teams

Maturity Model Analytics Scoring System Continuous Improvement
๐Ÿ†
Comprehensive QA Processes

Enterprise-grade processes covering entire software development lifecycle

Sprint Management Release Coordination Risk Management Production Support

๐Ÿ› ๏ธ Enterprise Technology Ecosystem

๐Ÿงช Test Management
Zephyr BrowserStack Test Observability
โœˆ๏ธ Travel Industry Systems
Amadeus GDS Sabre RED TPConnects Travelport
๐Ÿ“Š Monitoring & Analytics
Kibana/LogStash LogRocket Custom Dashboards
๐Ÿ”ง DevOps & Tools
Paved Road Tooling FlagSmith Wireshark VPN Management

๐ŸŽฏ Measurable Business Impact

๐Ÿ“ˆ
Enterprise Scale

Built QA organization supporting 6,000+ corporate clients across 95+ countries

โšก
100+ Sprints

Successfully delivered with zero critical production issues

๐Ÿค–
76% Coverage

Automation coverage achieved across 400+ test cases regression suite

๐Ÿ’ฐ
$18K+ Savings

Per-client cost optimization through quality-assured platform features

๐Ÿ“‹ Interested in Learning More?

Contact me to discuss my QA leadership experience and technical frameworks in detail

๐Ÿ“ง Email Me ๐Ÿ’ผ LinkedIn Profile